Maritime Super is a regulated and complying superannuation fund within the meaning of the Superannuation Industry (Supervision) Act 1993 (SIS Act). The Fund is an industry public offer fund which is governed by a legally binding document known as the Trust Deed. This sets out the responsibilities of the Trustee and employers and the entitlements of members.
Maritime Super Pty Limited is the Trustee company that is responsible for the management and operation of the Fund. As a company, it operates under a Constitution.
The Trustee expects that relevant conflicts are managed in such a way as to protect the interests of, and meet the reasonable expectations of, member and other beneficiaries. The Trustee takes all reasonable practical action to identify, avoid or otherwise manage conflict so that decisions are reached properly, on an informed basis and without undue influence.
The Trustee maintains a conflict management policy and a register of relevant interests and duties.
At Maritime Super, any enquiry or complaint by a member is a serious matter for us, so we have formal procedures in place to handle your complaints and enquiries. If there is some aspect of the Fund Operations you are not satisfied with, then you are entitled to make a complaint.
As your first port of call, contact Member Services on 1800 757 607, clearly stating the problem and what you would like to have done about it. Before you call us, make sure that you have the information and documents you need close at hand. Your call may be recorded for future reference.